Here are some of the frequently asked questions that we have received. Please contact us if you have a question.
What types of businesses do you service?
We service government contracts, commercial for properties, healthcare, and all businesses that have storage needs.
Who is the ideal client? Who do you like to talk to?
We like to talk to everyone. There is no wrong client. There may be some people that we cannot help but if we can, you are the right client.
Our next question focus area is Storage Lockers.
What problem do you think the storage lockers solve?
Time and labor when it comes to their concierge and employees. It also saves money when it comes to leasing. Ecommerce is growing 10-15% every year if not more in the off season. During the holidays it will be even higher.
For example, we have a client with over 900 units in a building, They had two to three concierges on duty all day just to run packages for the residents. We helped alleviate some of this stress.
If we were to buy the package locker system from you, would all carriers and vendors use your system?
No. Unfortunately, not. We cannot control what people are going to do. This can depend on if they have a good relationship with the carrier now. There are certain companies that pay the delivery person by the amount of packages that they deliver. This can cause the driver to not want to use the system because of the additional time it takes to use the system. If the property owners and the tenants t contact customer service, this may help alleviate this situation. There is no guarantee though.
Are you USPS certified?
We meet and exceed USPS standards. For example, USDA uses our system for certified mail. We also have several colleges that use our systems for their USPS mail.
Assuming we have purchased your system, are ready to install it and we do not have employees on site, can we just let it go by itself?
This is a good question, But, no unfortunately not. There is always going to be human error. An issue may happen because of the carrier or the tenant. Someone has to be held responsible for keeping an eye on the system. You are purchasing and own the system where as you lease the system from a lot of competitors. We will train a person or people who is there on the system on certain situations that may happen. Sometimes it is as simple as someone put a package in a dirty locker. Often you can take care of these issues via the portal and you don’t have to be physically present to resolve the issue. We can train all of your concierges, leasing staff and management team. If you do not have someone on site, we will help you figure out who will be responsible. We will need someone to do things like clearing things in the system. You may need someone to go onsite to clear our issues like the locker is dirty or the carrier accidently marked it out of service. We do all of the training in house.
What is your customer service guarantee?
Our guarantee is that the systems will never go down for longer than three hours if at all possible. The only issue it would be is if was software related, We would need to get the manufacturer involved there is a software issue. They would handle it remotely, We can take care of everything else in house,
What are the other benefits of having a package delivery system?
Space is another benefit, You can set up the locker on a 3 day, 4 day or 5 day time period depending on the size of your building. The smaller the building the lower the time period. It creates a constant flow of people coming and getting their packages. They do not need to wait in line for the concierge to go and get tenants packages. You can use the room that used to hold the packages for another amenity for the tenants.
We provide a one-year warranty and maintenance package with the purchase of the system. After which, we offer you the ability to purchase a maintenance contract. This covers all of your software updates. This also covers any damage to the system as damaged hinges.
Please contact us with any additional questions you may have at this time.
